Delete your OTPsignal account

This page explains how users of the OTPsignal mobile app can request deletion of their account and associated data, as required by Google Play.

How to request account deletion

1. Open the OTPsignal app and sign in.
2. Open Support chat (Chat tab).
3. Send: Please delete my account.
4. Include the Gmail or phone number used on your account so we can verify ownership.

After verification, we process the request and confirm in Support chat.

Data deleted

• Account profile (name, email, phone, company)
• Login credentials and session access
• Applications and API keys linked to the account
• Wallet balance and balance requests
• Support chat history for the account
• Device / push notification tokens for the account

Data that may be retained

Limited records may be kept for a reasonable period when required for security, fraud prevention, abuse investigation, or legal / accounting obligations (for example anonymized delivery logs or billing dispute records). Retained data is not used for marketing.

Processing time

Deletion requests are normally completed within 30 days after we verify the request.